Human experience is not a line item

Our humanity is fundamentally defined in context with others, our relationships that reinforce or bend who we are, the interactions through which wither grow. It these rest squarely at heart of healthcare experience. For over a decade, have experience The Beryl Institute community as sum all interactions, shaped by an organization’s culture influence patient perceptions across continuum care. power simple, yet significant nature words reinforces idea happens primarily touch point between people. These experiences, ultimately, are framed kinds organizations build, cultures foster, behaviors and choices encourage expect. build into system basis for every one has. conduit experiences workforce itself. communities serves. ideas not simply idealized state but also tangible measurable impacts on This special issue helps us to see some implications actions capacity deliver best care overall. Experience line item - investment efforts creates shift has direct bearing quality outcomes realized, family loyalty sought, reputation desired vibrant leaders strive ensure day.